This Word 2016 Quick Reference Card covers program fundamentals, as well as essential keyboard shortcuts for navigation, editing and formatting that can make your work go even faster.

The excerpt from chapter 5 focuses on leveraging stakeholders to prepare your organization for change. This is an essential practice that ensures a successful product delivery.

The excerpt focuses on the importance of stakeholder engagement in the agile project, an essential practice that ensures a successful product delivery.

In this excerpt, Pooley focuses on managing your information assets, specifically looking at how to keep them safe, stay out of trouble, and maximize their utility in your business.

This excerpt looks at managing the consulting practice to deliver value, with a particular focus on the key factors that demonstrate recognizable value.

Microsoft Project 2013 is a project management software program that helps you plan projects and keep them on track, no matter how big or small.

Microsoft PowerPoint 2013 is a slide-based presentation software that helps you show your information in a organized, visual manner for easier understanding.

Chapter 2 provides an introduction to the role CRM systems play in an organization, examines the anatomy of a CRM system and the type of CRM systems available, and looks at the CRM's role as keeper of customer knowledge assets.