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Reducing Cost-to-Serve Network and Telephony Services

Data and voice services are ripe areas for cost-containment. These research notes will pinpoint areas for savings and give you real-world examples of how these tactics are working.


350 KB | 3 files | null DOC,null PDF

The network and telephony services area offers several concrete opportunities for both immediate and long-term expense management. This research guide helps to identify opportunities for controlling expenses in network and telephony services; learn specific cost-reduction measures; and set realistic time-frame targets for cutting costs. You'll also get real-life insight into your peers' experiences with these cost-reduction techniques.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Reducing Cost to Serve Network and Telephony Services.pdf