Reducing Cost-to-Serve End-User Support Services
356 KB | 3 files | 
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PDF
End-user support is one of the prime areas for cost-savings in your IT organization. These research notes provide real-life examples your team can use to identify areas for improvement.
There are almost always savings opportunities in the end-user support services area. Understanding cost management as it pertains to end-user support services is critical when developing IT's overall cost management strategy.
This download covers:
- Whether or not this area is a strong cost management candidate
- Examples of cost-reduction measures that can be achieved
- Real-life insight into experiences with these cost-reduction techniques
The service desk is ripe for opportunities in long-term cost management. Get started now to begin cutting costs.
The attached Zip file includes:
- Intro Page.doc
- Cover Sheet and Terms.pdf
- Reducing Cost-to-Serve End-User Support Services.pdf
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