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Reducing Cost-to-Serve End-User Support Services

End-user support is one of the prime areas for cost-savings in your IT organization. These research notes provide real-life examples your team can use to identify areas for improvement.

356 KB | 3 files | null DOC,null PDF

There are almost always savings opportunities in the end-user support services area. Understanding cost management as it pertains to end-user support services is critical when developing IT's overall cost management strategy.

This download covers:

  • Whether or not this area is a strong cost management candidate
  • Examples of cost-reduction measures that can be achieved
  • Real-life insight into experiences with these cost-reduction techniques

The service desk is ripe for opportunities in long-term cost management. Get started now to begin cutting costs.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Reducing Cost-to-Serve End-User Support Services.pdf