Reducing Cost to Serve Application Maintenance Services
Cutting back service levels on non-core apps can yield savings without critical performance loss. These research notes give you real-world examples and guidance to evaluate your own application maintenance profile.
356 KB | 3 files | 
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Application maintenance services is an area that can offer both short and long-term cost saving opportunities. This research guide provides guidance to help you realize short-term gains by cutting back on service levels while maintaining functionality; set long-term targets for improving application maintenance practices; and employ specific cost-reduction techniques and get measurable results based on varying time frames. You'll learn to apply the Cost-to-Serve cost-management approach to identify opportunities for controlling expenses in the application maintenance services area.
The attached Zip file includes:
- Intro Page.doc
- Cover Sheet and Terms.pdf
- Reducing Cost to Serve Application Maintenance Services.pdf
