The attached document is a typical job description for a Telecommunications Analyst. The accompanying document was provided by IT Staffing and Tech Recruiting firm G.1440.

Key skill sets to look for in a Telecom Analyst include:

• Working knowledge of Call Center environment is essential.
• Working knowledge of SQL Server 7.0, SQL and Cisco is preferred.
• Strong analytical, reasoning and organizational skills are essential.
• Knowledge of Call Manager, Unity Voice Mail, ICM systems management and IP technology is preferred.
• Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally: e.g. leadership, executives, clients, vendors and agencies.
• Ability to maintain the confidentiality of information is essential.

The attached Zip file includes:

• Intro Page.doc
• Telecom Analyst.doc