The CRM Manager's role is to supervise and maintain the installation, configuration and support of the organization's customer relationship management (CRM) software through best practices and management of a technical team. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. The CRM Manager will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.

The attached document is a job description template for a CRM Manager.

CRM Manager Job Description Files Include:

• Intro Page.doc
• Cover Sheet and Terms.pdf
• CRM Manager.doc