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ISO-IEC 20000 Professional Program Support of IT Overview

The ISO 20000 Professional Program: Support of IT Services According to ISO/IEC 20000 is a two-day program that teaches the standard and prepares participants for the associated certification. The following document provides a greater overview of the professional program.


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The ISO 20000 Professional Program: Support of IT Services According to ISO/IEC 20000 is a two-day program that teaches the standard and prepares participants for the associated certification. The program curriculum includes how to manage incidents from initial identification through to closure and review, how to analyze incident trends and how to minimize the impact of incidents on the customer. The following document provides a greater overview of the professional program.

The attached Zip file includes:

  • Intro Page.doc
  • ISO-IEC 20000 Professional Program Support of IT Overview.pdf