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ISO-IEC 20000 Professional Program M&I Overview

The ISO 20000 Professional Program: Measurement & Improvement of ITSM Processes is a two-day program that teaches the standard and prepares participants for the associated certification. The following document provides a greater overview of the professional program.


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The ISO 20000 Professional Program: Measurement & Improvement of ITSM Processes is a two-day program that teaches the standard and prepares participants for the associated certification. The program curriculum includes practical knowledge of how documents and records should be applied and analyzed, how ITSM policies can be applied and reviewed for success and how a fit-for-purpose document-management system can be used to bring consistency. The following document provides a greater overview of the professional program.

The attached Zip file includes:

  • Intro Page.doc
  • ISO-IEC 20000 Professional Program M&I Overview.pdf

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