ISO IEC 20000 Introduction
The accompanying document provides an introduction to the ISO-IEC 20000 standard. ISO is a relatively new standard, but it is widely expected to have a hugely significant role in the future of IT governance because it supports lower-level, established methods such as ITIL, COBIT and Six Sigma. The role of organizational certification cannot be over-estimated, and the existence of such an internationally recognized scheme inevitably will act as a driver, as organizations seek to differentiate themselves in the market.
The attached Zip file includes:
- Intro Page.doc
- ISO IEC 20000 Introduction.ppt