Failure to continually strive for improvements will lead to a culture of stagnation. While that may make for a peaceful work day, it gives your competitors the chance to leave you behind. ISO 20000 is a standard used to introduce best-practice IT management methods and continual improvements into the IT environment of any organization. The attached document is a fact sheet for ISO 20000.

The attached Zip file includes:

• Intro Page.doc
• ISO 20000 Easy Explanation Fact Sheet.pdf