Dashboards and scorecards are helpful tools that allow you to monitor vital Xs that have been identified — which are critical contributors to the quality of the process output — and to take action before a process goes out of control.

The names "dashboard" and "scorecard" were chosen with respect to their real-world usage. A scorecard is a report card of how a given person, business unit or entity performed with respect to certain goals over a given time period. A dashboard is a set of indicators about the state of a process, piece of equipment, or a business metric such as availability of systems or number of open tickets at a specific point in time.

The accompanying document is a basic primer and comparison of dashboards and scorecards.

The attached Zip file includes:

• Intro Page.doc
• Dashboards and Scorecards.doc
• Dashboards and Scorecards.odt