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CMMI for Services, Version 1.2

This guide can help you understand why CMMI is the model to use for improving your service processes.


6.81 MB | 3 files | null DOC,null PDF

CMMI (Capability Maturity Model Integration) models are collections of best practices that help organizations to improve their processes. The first CMMI model was developed by a product team from industry, government, and the Software Engineering Institute (SEI) for the application of process improvement in the development of products and services covering the entire product lifecycle from conceptualization through maintenance and disposal. Following the success of CMMI models for development organizations, the need was identified for a CMMI model addressing the service industry

The audience for CMMI is anyone interested in process improvement in a service provider environment. Whether you are familiar with the concept of Capability Maturity Models or are seeking information to get started on your improvement efforts, CMMI will be useful to you. This model is also intended for organizations that want to use a reference model for an appraisal of their service-related processes.

Whether you are new to process improvement, new to CMMI, or already familiar with CMMI, this guide can help you understand why CMMI is the model to use for improving your service processes.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • CMMI