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Trouble downloading a document?

Trouble opening one you've already downloaded?

Download failures are oftentimes a result of one of the following:

  • Corrupted cookies
    Please log out of our site and delete your www.itbusinessedge.com cookies, then log back on again and try the download again.
  • Pop-up blocker setting
    Having your browser's pop-up blocker set on the highest security level may prevent successful downloading.
  • IT Business Edge is not in your trusted sites
    Add http://www.itbusinessedge.com to your list of Trusted Sites in your browser's security settings under Internet Options.
  • Missing a question on the download form
    The download will fail if there is not an answer provided for all questions on the download form. If this is the case, you should notice a message in red at the top of the form that explains which question was missed to cause the download to fail.

Please Note: If the download does fail, try the link near the top of the landing page that reads "If you had trouble accessing your content, please click here."


Need help opening a document you've already downloaded?

  • Check your version of Adobe Acrobat Reader
    Most of our documents are in PDF format. Without the latest free version of Adobe Acrobat Reader, you may not be able to open our documents
  • Save the file to your hard drive and use your operating system's unzip wizard
    Because of the large size of most documents, we provide them in zip files. We recommend that you first save the download to a place on your hard drive, such as your Documents or your Desktop. Rather than simply double-clicking to open the file, right-click on the zip file's icon and select "Extract All" or "Unzip" and follow the steps of your operating system's unzip wizard.

If none of these suggestions have provided a solution, please e-mail our customer service department at . If you've already sent us an e-mail, we'll reply within 24 business hours.

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