The Complicated Convergence of Communications and Compliance

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One of the things that is increasingly driving IT organizations to distraction is how to invoke compliance policies in a world where electronic mail is only one of many mediums used. Today, proprietary information is more likely to exit a company via a text message on a mobile device, a social media network or an instant message than it is via an e-mail message.

If all these communications systems are delivered and managed separately, the chances of detecting content that should not be shared over these media is slim to none. To help customers deal with this issue, Dexrex Gear is adding support for social networks such as Twitter, Facebook and LinkedIn to an archiving service that is delivered via a cloud computing service.



Chances are you never heard of Dexrex Gear or its ChatSync service. Dexrex Gear provides an archiving service for instant messages and text messages that is delivered via managed service providers that specialize in managing electronic mail systems on behalf of enterprise customers. Rather than sell this service directly to corporate customers, Dexrex Gear CEO Derek Lyman says it's more efficient to sell an archiving service for non-traditional electronic communications platforms such as social networks through people that already have a relationship with customers in terms of providing e-mail services.

Whether you get your messaging service through a partner of Dexrex Gear may not be that much of a concern to the average IT organization. What is interesting about all this is whether more corporations are going to give up on running their own e-mail systems in the face of increased compliance complexities. It's already hard enough to keep the e-mail servers running. Now add in instant messaging, social networking, video conferencing and large dose of compliance, and the whole effort gets downright daunting.

Lyman argues that by driving all their business communications through a single provider, it provides a single point of convergence that makes it a whole lot easier to manage all kinds of issues related to compliance. That's a pretty compelling argument at a time when everyone is rethinking just where and when does internal IT add value to the organization. And chances are, managing the servers used to deliver electronic messages is not going to be one of those places.