The Apple iPad Conundrum for the Folks in IT

Michael Vizard
Slide Show

Five Considerations When Deploying the iPad in Your Business

Factors to consider before deploying the iPad.

For years IT organizations have preached the necessity of maintaining a homogenous IT environment in the name of systems and security management. That insistence usually translated into Windows-only systems with a few exceptions for creative types of people who insisted on having Apple Macintosh systems.

But with the advent of the Apple iPad, an interesting, perhaps even hypocritical, phenomenon is starting to take place. Many of the first people bringing the Apple iPad into the workplace are in the IT department. In fact, Bomgar, a provider of IT service management software, just announced Apple iPad support in the form of a Bomgar iPad Rep Console through which they can manage remote PCs and mobile computing devices.

Troy Harrison, vice president of product management at Bomgar, says that customers are requesting iPad support because it increases the productivity of the IT support staff, which can now open and close job tickets no matter where they are. Of course, Harrison concedes that the simple fact that IT people are often attracted to the coolest and latest tech gadgets probably has something to do with it as well.


But the issue that many IT professionals will have to resolve basically comes down to not putting themselves in a position where they are telling the rest of the company to "do as I say, not as I do."

Of course, many of these organizations could just as easily go out and acquire an enterprise-class tablet. But that may not have the same cool factor as an Apple iPad. Fortunately, the Apple iPad is small enough to tuck inside one of those big tool bags that IT support folks like to carry around, so maybe the rest of the company might not even notice.

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Add Comment      Leave a comment on this blog post
Mar 16, 2011 7:49 PM Ken Berger Ken Berger  says:

Or IT departments could do something new like supporting what people want and trying to get there fast to give their company a competitive advantage?

When IT 1st came to companies it was to give them a competitive advantage slowly it became the organization to slow down adaption of technology.  They need to re think their role.

Mar 17, 2011 6:10 PM Mallard Jenkins Mallard Jenkins  says: in response to Ken Berger

The "business"  is usually heavily invested in legacy technologies that are not easily discarded for new hype that has yet to be proven.  For the sake of protecting data, IT needs time to test the security of new technology as well at training for users. Also, the "business" usually has a "life-cycle" for equipment and may have to wait for the next life-cycle to increment their technology standards which is dependent on the business in providing the appropriate budget.  Do not blame IT, when we are now-a-days considered mere office overhead keeping idiot user from getting his grubby hands on what he wants so he can surf the internet for personal rather than business reasons.

Mar 17, 2011 7:53 PM David David  says: in response to Ken Berger

I'm sorry that you feel that IT departments need to rethink their roles within organizations. It would appear that you have forgotten that IT is driven by the very organization(s) that employs us.

As an IT Manager I don't have the option of moving "slowly" in adopting new technology, but I do have to adhere to a budget and to the business environment while working with Managers in implementing technology that the end-users actually need to perform tasks effieciently...And, yes Ken...supporting the organization because having a competitive edge also requires supporting the technology.

But you are correct in the fact that we should constantly be rethinking our roles and how we can do more with less because of "real" budget constraints!


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