People Just Want Software to Get Out of the Way


Largely because of the way most enterprise software was designed, IT organizations got used to the idea of imposing a way to work on employees. With the rise of the consumerization of IT in general and mobile computing in particular, it’s become apparent just how much employees actually resent that.

In fact, what often looks like madness from the perspective of the IT organization frequently turns out to have some method behind it. Beyond looking for the path of least resistance to accomplish a task, more sophisticated end users are starting to pull together any number of applications to create an environment that is customized to the way they want to work. Rather than be told they have to accomplish a task using a particular piece of software, these users are extending their work environment to encompass new software at will. Sometimes that application adds a new capability, but it’s just as likely to be replacing something that in a few short months became outdated.

In a webinar that can be found here, Robin Daniels, head of enterprise product marketing for Box, explains how the work environment is not only evolving, but also how the roles of IT organizations are expected to play in it. IT organizations need to make sure that end users are accomplishing tasks in a responsible manner. But the days when IT organizations can impose an unnatural workflow on end users that they perceive to be getting in the way of doing their jobs is rapidly waning.

That might be a difficult reality for many IT professionals to accept because it means they're ultimately not going to be as close to as many business processes as they once were. However, there are just as many who see the rise of the consumerization of IT as a way to effectively introduce self-service capabilities that free up the internal IT organization to concentrate on things that have more immediate value to the business.