Managing the Consumerization of IT

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It's pretty clear at this point that the consumerization of IT is spinning out of control. At most companies, workers use a variety of services with little to no input from IT, not only raising the risk of security breaches, but also potentially costing the company unecessarily by using redundant services.

From an IT perspective, there have been few useful tools to control and manage the sprawl of those services. That's why two announcements this week from Jamcracker and Informatica are worth some attention.

Jamcracker provides a self-service portal for managing cloud computing services that is used most by providers of IT services. The company this week rolled out an enterprise version of that tool that allows IT organizations to create a self-service portal to aggregate and manage their cloud computing and Web 2.0 services.

According to Steve Crawford, vice president of marketing for Jamcracker, aggregating those services will allow IT organizations to see what services are being used, and to consolidate some of the more redundant ones. After all, the more volume being driven through a particular service, the greater the customer's bargaining power.


Similarly, Informatica announced an extension to its cloud computing platform that allows IT organizations to create a self-service portal around any service connected to middleware that Informatica makes available as a cloud service.


Darren Cunningham, vice president of product marketing for Informatica Cloud, says the days when end users can contract any service they want are clearly numbered as IT organizations acquire the ability to manage these services and to scrutinize the kinds of data being shared.


In fact, these security and compliance concerns soon will send business executives running back to IT for some supervision over all these services. This, of course, will alter IT's role in the company. But before this issue becomes a full-blown crisis, the opportunity exists for IT organizations to be more proactive about it.