Ignore Consumerization of IT at Your Own Peril

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The Consumerism of IT

Will the consumerization of IT be the final nail in the internal IT support desk?

While the consumerization of IT is happening all around them, internal IT departments appear determined to ignore this trend and all the implications this movement has on managing IT in the future.


A study conducted by International Data Corp. on behalf of Unisys finds that workers increasingly access corporate data on personal devices. But that's just the tip of the iceberg. They're also moving corporate data out of internal enterprise applications and it into other software-as-a-service (SaaS) applications.


According to Sam Gross, Unisys vice president of global IT outsourcing solutions, too many IT organizations ignore this trend because they are not equipped to manage it. In fact, Gross says that as the mobile computing landscape grows more diverse, internal IT organizations find it more difficult to keep pace.


The result, Gross says, will be more outsourcing of IT support to companies that have made the investment needed to master a plethora of mobile devices for thousands of clients. That's because each new device that requires support adds cost that an internal IT department can't absorb as easily as an IT services firm can.


Taking that argument one step further, Gross even argues that most of the conversation about private cloud computing is a non-starter for most companies because they will never be able to match the economics of public cloud computing services.


There's no doubt that the consumerization of IT will have a profound impact on enterprise IT, especially when it comes to security. In many cases, this means the internal IT organization must evolve from being the provider of IT services to becoming the manager of IT services that others provide.