SMBs Are Turning to Cloud Computing

Paul Mah

A new survey of IT professionals serving small and medium businesses worldwide has turned up some interesting facts about SMB spending and trends. The survey was conducted by Spiceworks, Inc., in the months of July and August and involved 1,130 survey respondents, the majority of whom represent teams supporting the SMBs in technological roles.


The entire report can be accessed from this page, though some basic information is required before the site will e-mail the free 2MB PDF file to you. Do take a look at it if you can, though I'll run through the various interesting facets of the findings in another blog.


What caught my attention today was the section on cloud computing as summarized by the press release:

57 percent currently use one or more "cloud computing" services. The three most popular cloud computing services in use or on the purchase list include anti-spam (43 percent), hosted e-mail (25 percent), and online backup (20 percent).

The above figure dovetails neatly with another recent report which concluded that 40 percent of SMBs are already adopting some form of Software-as-a-Service (SaaS). Indeed, this was predicted to rise to 65 percent over the next couple of years, higher than the 57 percent rate in enterprises.


Beyond the high adoption rate of SaaS by SMBs, though, I am excited that the most popular cloud-based services are ranked in order of anti-spam, hosted e-mail, and online backup. Indeed, these are the exact three areas that I highlighted in an earlier blog where I talked about SaaS that is ripe for SMB adoption.


Of course, naysayers will argue that the adoption rate is artificially inflated by SMB embracing the above three areas as a result of cost pressures. However, it must be remembered that many other cloud developments and projects are rapidly approaching release.


For one, interest over Windows Azure is reaching a feverish pitch as it heads into production in November. In addition, a hosted version of Microsoft Exchange 2010 is set to launch by the end of 2010, and these are just two of the most prominent cloud initiatives by software giant Microsoft. So overhyped or not, it is unlikely that interest in cloud computing or SaaS will taper off anytime soon.


Is your SMB using any cloud-based services at the moment? Do share with us here.

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Add Comment      Leave a comment on this blog post
Sep 4, 2009 11:41 AM Heide Wieland Heide Wieland  says:

A new breed of Web-based remote support from NTRglobal, the NTRsupport Product line family, offers SMBs a flexible choice of on-demand solutions for service desk and systems administration. To address technical support issues and proactively manage devices on the network before they fail...these are the capabilities that allow businesses of every size to work everywhere with instant support at the click of a mouse. Or instant access to systems for management, automation and troubleshooting.  Easy to integrate into existing CRM solutions, NTRsupport offers IT the security and reach they need while significantly reducing costs and travel/down time.  Best of all is the capability to move beyond the break/fix model to managing the issue before it becomes critical.

Sep 10, 2009 10:43 AM Hitesh Hitesh  says:

In India, Software as a Services like salesforce.com, hosted Webmail (Google, Yahoo, Hotmail or telecom provider) and Desktop as a Service provided by Bharti are mostly prevailing in SMB segment.

SMBs may move to Hardware as Services model and start opting for IDC or DC service provider - in fact NetMAgic has started targeting the segment.

Sep 11, 2009 6:35 PM Rich Alessandro Rich Alessandro  says:

Shrinking IT budgets, have prompted many IT managers to look for any possible way to maximize cost savings, the number of cloud computing subscribers worldwide will grow rapidly over the next five years lead by small and medium sized businesses that need to improve productivity while lowering bottom line costs. The best thing that happened to the cloud was the downturn in the economy an this global recession.The main driver toward cloud computing is not only the efficiency but the cost savings.



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