Ann All recently spoke with Michael Harris, owner and president of David Consulting Group and one of three authors of a new book titled "The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results." In their conversation, Harris discusses the importance of a relationship between business and IT.
"The whole book is predicated on the importance of dialogue between the business and IT."
Starting that dialogue is important, Harris says, because IT and business often think in very different ways. For example, what the business calls flexibility, IT may call indecisiveness.
"It's all about response to change. The business is all about giving its customers what they want, when they want it. Often IT is about that as well, in good organizations. But in bad organizations IT is about persuading the business to give it enough money to build the latest technical whiz thing on the market and give it as much time as it wants to do it. Anything less than that is seen as shortsighted."
You can read more in The Business Value of IT Excerpt in the Knowledge Network.