Consultants, and now authors, Michael D. Harris, David E. Herron, and Stasia Iwanicki have written a book sharing their real-world experiences to explain how you can demonstrate IT's business value, and potentially find extra value you didn't know your IT organization creates. The book, "The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results," also shows readers how to apply risk management to process improvement and avoid unintended consequences of process improvement programs.
An excerpt of this publication has been uploaded to the Knowledge Network. This excerpt includes the introduction and the first chapter entitled "What Does IT Contribute to the Business?"
Stay tuned to IT Business Edge's Q&A section for an interview with author MIchael Harris.