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Best Practices for Designing Service Agreements

Patrick Avery

Not much has been added to the Knowledge Network on service level agreements. That is, until right now. Everest Research Institute has uploaded a Designing Service Agreements PowerPoint that offers a set of best practices for preparing quality SLAs. Everest's methodology includes identifying the scope of work to be outsourced, developing a financial model, planning and development, and improving the process.


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