'Best Practices' Documents Cover Social Media, SLAs, Six Sigma Methods

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With the help of our expert contributors, we keep expanding our collection of "best practices" documents in the Knowledge Network.


I've rounded up a few of these documents to give you the tips and techniques you need to make the most impact when it comes to engaging professionally with others using social networking tools like Twitter and LinkedIn; designing high-quality service level agreements when outsourcing work; and applying Six Sigma methods to project processes.


Colorado State University Twitter Best Practices - These guidelines cover rules for creating a profile user name, avatar/background images, engaging with followers, maintaining accounts and profile promotion.


Colorado State University LinkedIn Best Practices - These guidelines help LinkedIn users communicate with prospective and current students, staff, faculty, partners and alumni in a successful, productive and legal manner.


Designing Service Agreements - Everest Research provides a PowerPoint presentation that explores their SLA methodology, which includes identifying the scope of work to be outsourced, developing a financial model, planning and development and improving the process.


'Treasure Chest of Six Sigma Growth Methods, Tools and Best Practices' Excerpt - Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 tools - ranging from rigorous statistical and quantitative tools to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time, for every business challenge.


More from the Knowledge Network

Six Sigma Fact Sheet

'Social Media for Trainers' Excerpt

Internal Service Level Agreement