Assess Your Need for a Unified Communications Strategy
|
Posted 23 Apr, 2010
|
Share
Just recently, I wrote about the importance of business continuity planning, risk management and disaster recovery strategies. I also shined a spotlight on IT Business Edge, Knowledge Network and our other Network sites to reveal checklists, slideshows and other related resources for addressing these areas. Have you taken a look and taken advantage? You might just lighten your load as an IT manager to have your piece of the business covered.
However, one important area I didn't cover is Unified Communications. Wondering what that means? As Carl Weinschenk described it in his Knowledge Network definition document:
Unified communications is the linking of communications applications within business processes. It features the ability to reach any devices on any network and includes a presence element that lets parties know who is available and unavailable on each device.
Among other obvious benefits to business communication, this collection of linked, pre-existing technologies has enormous potential for assessing the status and capabilities of your organization's IT department in the event of a disaster. This potential makes it perplexing that UC adoption isn't more widespread in business IT.
Take a look at what the Knowledge Network and IT Business Edge have to offer. We have what you need to develop a functional understanding of unified communications and what it can do for IT when the "unthinkable" happens.
More about Unified Communications on the Knowledge Network
More from IT Business Edge
More from Our Network
|
Share
John Storts
says:
in response to Arthur Rosenberg
Thank you for the clarification. I see your point that P2P contact shouldn't be overlooked in a UC stategy; I think Mr. Weinschenk would agree.
While Carl Weinschenk doesn't come right out and say "person-to-person" explicitly, he does reference person-to-person interaction in his customer service example (i.e., in a UC system, the CS rep can contact and interact directly with another rep with appropriate product knowledge in the moment, rather than resorting to call-backs that slow or kill a sale). He also addresses the use of intertwined, existing technologies like instant messaging, SMS, and video conferencing that can be integrated in an innovative UC system to provide more-direct contact.
Reply
John Storts
says:
in response to call management processes
callmanagement processes,
This comment would be more appropriate for the Discussion section of the Knowledge Network. Please re-post it there. Let me know if you have any questions about how to move the post. Thanks for contributing.
Reply
call management processes
says:
I always suggest to Avaya GlobalConnect prducts. Appreciate for its services and technology provided as Unified Commuication.
ReplyPost a comment
I'm afraid I can't quite agree with Carl Weinschenk's definition of "unified communications." For openers, UC includes both "person-to-person" contacts s well as "business process-to-person" notifications which can then activate self-service applications. The bottom line is that all forms of contact can be interoperable, enabling maximum flexibility in how a contact is initiated and how it is responded to.
Art Rosenberg, The Unified-View
Reply