dcsimg

Verizon Does About-Face on Proposed Online Payment Fee

Lora Bentley
Slide Show

Six Collective Human Behaviors that Can Lead to Social Media Success

Enterprises that harness the power of collective behaviors will be the ultimate winners at adding enterprise value.

Companies that embrace social networks like Facebook and Twitter certainly have extra risk management headaches when, for example, employees fail to heed social media use policies. But the networks can also become risk management tools that will benefit the companies - if they are used properly.

 

Verizon Wireless provided the most recent example last week when it reversed its decision to charge users a $2 fee for online payments. The New York Times reported Friday that Verizon made the change barely 24 hours after announcing the fee. What prompted it? Outcry from customers on Twitter, Facebook and blogs.

 

In a statement, the company said it reversed its position "in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions."

 


Writer Ron Lieber notes that the reversal itself wasn't surprising; the alacrity with which it was made was. Surprising or not, the decision was smart risk management - especially considering the Federal Communications Commission reportedly voiced its displeasure with the proposed fee.


Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.


 

By submitting your information, you agree that itbusinessedge.com may send you ITBbusinessEdge offers via email, phone and text message, as well as email offers about other products and services that ITBbusinessEdge believes may be of interest to you. ITBbusinessEdge will process your information in accordance with the Quinstreet Privacy Policy.




Add Comment      Leave a comment on this blog post

Post a comment

 

 

 

 


(Maximum characters: 1200). You have 1200 characters left.

 

null
null

 

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.


 

By submitting your information, you agree that itbusinessedge.com may send you ITBbusinessEdge offers via email, phone and text message, as well as email offers about other products and services that ITBbusinessEdge believes may be of interest to you. ITBbusinessEdge will process your information in accordance with the Quinstreet Privacy Policy.

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.


 

By submitting your information, you agree that itbusinessedge.com may send you ITBbusinessEdge offers via email, phone and text message, as well as email offers about other products and services that ITBbusinessEdge believes may be of interest to you. ITBbusinessEdge will process your information in accordance with the Quinstreet Privacy Policy.


×
We have made updates to our Privacy Policy to reflect the implementation of the General Data Protection Regulation.