SugarCRM CEO John Roberts is convinced that open source CRM can compete with the big commercial players in the space. And with the arrival of Sugar 5.0, he goes so far as to tell internetnews.com:
We're not afraid of any commercial CRM vendor.Even though Sugar 5.0 comes at the end of the longest release cycle in SugarCRM history -- more than a year -- the wait was worth it, Roberts assures users. The new release includes embedded e-mail and a "do-it-yourself" module builder, the story says.
Also upping the ante is the fact that this release is the first to be licensed under the GNU General Public License. Roberts notes that moving to a new license is not an easy task:
It's quite a sizable project to embed the GPLv3 licensing in your code base. We've been working with the FSF [Free Software Foundation] to make sure we've done it correctly.At the same time, Sugar 5.0 will also have complete support on Windows platforms, he says. Nothing about the company's current relationship with Microsoft will change.