Call center AI implementations are creating huge improvement rates in multiple metrics, and users are impressed.
This is as much a war for technology leadership between countries as it is companies, and between a competitive telephony market vs. one that is dominated by a single vendor.
HP is performing the role of canary in a coal mine and pointing out that the world we have this decade will be very different from the world we will have in the second half of next decade, based on megatrends.
If it executes against the plans, the IBM partner program will be the one to beat and become a solid reference for how something like this should be done.
Attending the final hours of this FTC trial raised several serious and troubling questions about this proceeding and future ones among tech companies and government agencies.
The FTC got involved in litigation at the request of Apple and Intel, which could backfire on them. The effect on Qualcomm and the smartphone market may not be what they intended.