Regardless of the source of funding, it is apparent that rather than viewing IT as a cost to be contained, a significant portion of the retail experience is being reinvented using a broad range of advanced technologies.
Dell Technologies CEO Michael Dell says organizations that continue to allocate IT budgets based on a single-digit percentage of their overall revenue are headed for obsolescence in the digital business age.
Oracle NetSuite updated business intelligence modules made available as part of the cloud application suite that is now infused with machine learning algorithms.
AI-based capabilities that have been injected into Oracle CX applications include models to increase open rates, conversions, and customer lifetime value.
Oracle extended its push into human capital management (HCM) via an update to a cloud service that takes advantage of machine learning algorithms and other forms of AI to automate tasks and identify potential recruits.
For all the potential of AI, sometimes the payback associated with automating something as simple as the processing of invoices can deliver a much bigger and more immediate bang on investment.
Interest is rising in leveraging emerging artificial intelligence (AI) apps to automate as much paperwork as possible, and then surface the best possible candidates to meet new and existing job requirements.
Cloud-based services are going to be in a better position to analyze massive amounts of data required to fuel next-generation call center apps enabled by machine and deep learning algorithms.
Given the fact that accounting activities are largely an exercise in pattern recognition, it is only a matter of time before tasks such as these are more efficiently accomplished by machine learning algorithms.
Salesforce Essentials is a suite of cloud applications aimed at small businesses that combine customer relationship management and services applications into a single integrated offering.
The SAP Fieldglass Digital Network addresses everything from managing talent channels to candidate vetting, onboarding, workforce planning and HR management.
Zoho provides access to a core CRM application alongside Zoho CRM Plus, a higher-end offering that combines sales and marketing functions to better manage customer experience.
Digitizing a supply chain requires a complex set of interactions spanning machines and people. In many cases, the biggest challenge will be organizational inertia.
Organizations are starting to view investments in CRM and marketing applications within the context of a larger exercise in business process management (BPM).