Customer acceptance of AI-infused virtual agents will vary widely. For every customer that insists on interacting with a human, another will be perfectly content to never engage with customer support personnel again.
The questions are now when and to what degree machine learning and other forms of AI will be applied to sales management. Most of the initial exposure to AI will come in next-generation packaged sales management apps.
FinancialForce PSA Analytics will use the Einstein AI Engine to provide real-time visibility into key performance indicators involving issues such as billings, backlog, utilization rates and other milestones.
It is already clear that AI and blockchain technologies are about to drive an unprecedented level of disruption across a multitude of business processes, among which purchasing is likely to be the first.
Copyright 2020 TechnologyAdvice All Rights Reserved.
Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.