Accenture decided to invest in Malong Technologies because the AI pioneer has been recognized by Google, Microsoft and Gartner as being the provider of one of the most advanced implementations of computer vision technologies based on AI.
A new IBM cloud service makes use of machine learning algorithms to ingest PDF documents in a way that makes it possible to use the data in those documents to train artificial intelligence (AI) models.
Customer acceptance of AI-infused virtual agents will vary widely. For every customer that insists on interacting with a human, another will be perfectly content to never engage with customer support personnel again.
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