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Mike Vizard - Article Archives - Page 3

Salesforce to Inject More AI into Customer Service

March 28, 2019
The goal for Salesforce is to leverage AI to automate a wide variety of routine tasks that ultimately conspire to make customer service representatives less productive.
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Zoho vs Salesforce: Which CRM is Best? 2019 Comparison

March 28, 2019
CRM software is ubiquitous across companies of all sizes.  With the growth of the space many large players have entered the market and it can be difficult to determine which solution is best for your situation. Check out our expert analysis and comparison of Salesforce and Zoho's offering. 
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Adobe Advances Customer Experience Management

March 27, 2019
Adobe has extended the reach of the Adobe Experience Cloud by adding capabilities developed by both Adobe as well as strategic partners such as ServiceNow and Microsoft.
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SAP Moves to Make Advanced Analytics More Accessible

March 21, 2019
SAP continues to make a case for rationalizing BI and analytics platforms that are typically strewn across the average enterprise.
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Oracle Extends Reach and Scope of App Portfolio

March 20, 2019
While Oracle continues to offer individual applications, it is increasingly focused on enabling organizations to unify disparate business processes across an application portfolio that all share the same underlying database technology.
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Neurala Unfurls AI App Builder in the Cloud

March 15, 2019
Neurala announced it has made a self-service instance of the tool it created for building and training AI applications available as a service on the Amazon Web Services (AWS) cloud.
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Time to Set Realistic AI Expectations Is Now

March 9, 2019
The gap between what senior business execs believe can be accomplished by investing in AI and what can be really accomplished using AI has widened to the point where a backlash against AI in the enterprise may be all but inevitable.
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Strikedeck Makes Customer Success Platform Available as Cloud Service

March 6, 2019
Strikedeck launched a self-service edition of its customer success platform, Strikedeck Blitz, hosted on the Amazon Web Services (AWS) public cloud.
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Symphony SummitAI Brings AI to IT Support

February 26, 2019
Symphony SummitAI says the latest version of its SummitAI Alps platform can now resolve 30 percent of repetitive and manual IT support tasks automatically via a digital bot christened CINDE.
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Insightly Embeds Visualization Tools in CRM

February 19, 2019
The challenge facing SMBs is finding the CRM that not only makes it simpler to manage the business but is also simple enough for the average salesperson to want to actually use every day.
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Now Comes the Hard Part of Cloud Computing

February 7, 2019
Given all the complexities involved, it is little wonder that so many organizations have found moving to the cloud a much bigger challenge than they might have originally anticipated.
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Legacy Systems and Data Management Issues Hinder Digital Business Transformation

February 5, 2019
Business and IT leaders are discovering that data management and the rigidity of existing legacy systems make it difficult to achieve digital business transformation goals.
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Marconi Employs Blockchain Technologies to Create Network Overlay

January 31, 2019
The Developer Test Network provides developers with a sandbox where they can develop applications on top of a network overlay based on the Marconi Protocol.
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Cinnamon AI Employs Machine Learning Algorithm to Digitally Convert Documents

January 29, 2019
Converting documents into a digital format has become a much bigger concern as organizations invest in the development of various types of AI models to automate business processes.
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Linux Foundation Readies Hyperledger Fabric for Enterprise-Class Blockchain Apps

January 25, 2019
The Linux Foundation has released the first long-term support version of the Hyperledger Fabric framework along with a Hyperledger Grid reference architecture designed to make it simpler to build supply chain apps.
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Long Digital Transformation Journey Still Lies Ahead

January 21, 2019
About the only thing most IT organizations can agree on going into 2019 is that, to one degree or another, they want to have a digital business transformation strategy.
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Verizon Launches Managed AI Service

January 18, 2019
Verizon has launched Digital Customer Experience, a managed service through which it will provide organizations access to bots developed by Verizon that can be trained to automate processes relating to customer service.
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Urban Airship Acquires Accengage to Advance Digital Customer Engagement

January 16, 2019
Accengage will advance the localization efforts of Urban Airship, while Urban Airship will make investments it has been making in the realms of IoT and machine learning available to Accengage customers.
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AI Transparency Will Soon Become a Major Issue in 2019

January 15, 2019
As organizations embrace AI, many are entering uncharted legal territory. Just because something can be done does not necessarily mean it should be done.
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