Dell expanded its PCaaS offering through which organizations pay a monthly fee for PCs to include integration with VMware AirWatch endpoint management software to automate provisioning of Windows 10 desktops.
Oracle is betting that as organizations contemplate what is required to support and engage customers, more of them will decide to rely on a cloud service for next-generation call center type applications.
SAP is working on adding a digital assistant capability enabled by machine and deep learning algorithms to SAP Cockpit that will provide similar capabilities to what consumers experience within the context of Siri from Apple or Alexa from Amazon.
AppDynamics is extending the reach of its monitoring service to the network level as well as devices that connect to an Internet of Things (IoT) application by making available additional agent software.
Samanage Service Desk is taking advantage of machine learning algorithms residing in the Amazon Web Services (AWS) cloud to apply artificial intelligence (AI) to semi-autonomous service and help desks.
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