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Articles - Page 2

How Machine Learning Shapes Artificial Intelligence Technologies

30 Jul, 2018

Machine learning is the glitziest element of artificial intelligence, and perhaps the most frightening to humans.

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How AI Will Transform Customer Service

30 Jul, 2018

Customer acceptance of AI-infused virtual agents will vary widely. For every customer that insists on interacting with a human, another will be perfectly content to never engage with customer support personnel again.

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How AI Will Transform Data Management and Vice Versa

27 Jul, 2018

A symbiotic relationship exists between the need for best practices for data management and a desire to build AI applications. An AI application is only as good as accurate as the data used train it.

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Working with Third Parties to Decrease Risks: Q&A with Lee Barrett from EHNAC

25 Jul, 2018

Lee Barrett is executive director of EHNAC, a federally recognized standards development organization and accreditation body for health care organizations. EHNAC works directly with third-party vendors across health care to ensure companies are meeting industry standards for processes, privacy and security, regulatory compliance.

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Addressing Third-Party Security Risks

24 Jul, 2018

Uniform cybersecurity standards, regulatory requirements, ransomware and back door access methods are all contributing to a complex third-party risk environment.

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How Blockchain and AI Will Transform Media and Entertainment

23 Jul, 2018

Most organizations need to be factoring blockchain and AI technologies into their business strategies now before they find themselves digitally disrupted out of existence.

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Why Collaboration Is Crucial for DevOps

13 Jul, 2018

Many DevOps practitioners are coming around to the idea that collaboration is just as important as automation, since this is where the higher-level thought processes are streamlined.

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How AI Will Transform the Relationship Between Finance and Sales

09 Jul, 2018

The questions are now when and to what degree machine learning and other forms of AI will be applied to sales management. Most of the initial exposure to AI will come in next-generation packaged sales management apps.

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PMI Certification Can Be a Win for the Project Manager and Employer

04 Jul, 2018

PMI certification can be justified for employers and project managers with some hard numbers, often from PMI, and more subtle advantages that are less quantifiable.

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AI, ML and Voice Come to the Contact Center

29 Jun, 2018

There is a lot of research and innovative thinking at the nexus of AI, machine learning, voice interfaces and the contact center. The next few years clearly will be an interesting ride.

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