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Articles : March 2018 Archives

Cloud, AI, Other New Technologies Push the Contact Center Forward

28 Mar, 2018

Omnichannel contact centers will continue to change. It also is likely that new players, some with familiar names, will emerge.

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How Automation and AI Are Transforming Role of HR

23 Mar, 2018

Interest is rising in leveraging emerging artificial intelligence (AI) apps to automate as much paperwork as possible, and then surface the best possible candidates to meet new and existing job requirements.

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AI Poised to Transform Accounting

19 Mar, 2018

Given the fact that accounting activities are largely an exercise in pattern recognition, it is only a matter of time before tasks such as these are more efficiently accomplished by machine learning algorithms.

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Top 10 Mistakes Companies Make in GDPR Preparation

14 Mar, 2018

Nuances of GDPR are something most of us are still trying to understand, and probably will not grasp until the regulation is in effect and tested. In the rush to meet the compliance standards, errors will likely be made.

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