VoIP and Telephony
VoIP technology promises to forever change the way businesses and consumers pay for phone service while transforming business processes as voice systems and data systems converge. On the enterprise level, IP telephony promises to reduce phone costs and enable the integration of phone services with computer network services, such as e-mail. Many experts feel that efficiencies made possible by voice and data convergence will be the real business payoff for VoIP and converged communications technologies.
Check out these white papers to learn more about topics like VoIP, converged technologies, and deployment best practices.
Hot White Papers
Five Best Practices for Unified Communications
Read this article to learn the basic guidelines for implementing a successful unified communications (UC) program.
Three Steps for Creating A Mobility Strategy
This white paper explains how to conduct a mobility audit, review your business activities and develop an effective mobility implementation plan.
Improve Business Processes with Unified Communications
This research note discusses the UC concept and its role in enterprise operations, the potential business applications for UC, and the directions in which leading IT vendors are taking UC today.
Eliminating Cost and Complexity with Hosted VoIP
This article pinpoints the questions you should be asking yourself and your potential provider that could make or break the case for hosted VoIP as it relates to your organization's needs.
10 Questions to Ask Your Hosted IP PBX Provider
The key to avoiding a hosted IP PBX contract with more (or less) service than you need is asking the right questions. This list covers what questions you should ask before you sign on the dotted line.
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ABCs of RFID: Understanding and Using Radio Frequency Identification
This white paper provides an overview of RFID technology and capabilities, identifies major standards, and introduces ways to take advantage of RFID to improve convenience, accuracy, safety and security.
Maximizing Customer Value with Oracle Business Intelligence (BI) Applications
This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
From the Data Warehousing for Business Intelligence Resource Center >
Four Imperatives that Make Better Decision Management Essential in Uncertain Times
This white paper shares FICO’s decades of experience helping enterprises compete more effectively using decision management technology.
Choosing a Standard for BI and Reporting: Simplify the IT Environment, Reduce Your TCO, Increase Your ROI
Read this white paper to learn how the right BI solution lets business users move among capabilities in a guided way, get the answers they seek, and collaborate while giving IT complete control over the BI environment.