IT Business Edge works with our vendor partners to provide informative white papers, sponsored research and webcasts on a wide variety of important business technology topics. We feature these valuable IT resources in our topical Resource Centers, where they appear alongside our own exclusive IT blog entries and Executive Briefing interviews, as well as related news, commentary, and product reviews from across the Web.
In the Resource Centers you'll find white papers and research on issues related to emerging computer technology, business communications management, in-depth TCO analysis of different technologies and strategies, open source systems, datacenter best practices, and virtualization solutions. The specific topics with their own dedicated Resource Centers include SOA solutions, IT offshoring benefits, SaaS, VoIP systems, and Sarbox compliance.
Best practices and cutting-edge technology to manage the tools that make an efficient business day possible.
Budget allocation and cost-containment strategies to balance optimum IT efficiency with maximum business success.
Ensuring your company's ongoing success with strategies for disaster recovery and 24x7 availability of your data.
The right information to the right people at the right time for informed business decisions.
Industry best practices and success stories for meeting federal and marketplace-related regulations and requirements.
Tips, technologies and best practices to safeguard and leverage the most from your indispensable intellectual assets.
What you need to know to take care of your business-critical hardware.
Valuable information you need to protect and preserve your network, your data and the life of your business.
Strategies to more closely align the functionality of IT with a company's business objectives.
New breakthroughs for both application and storage servers.
Improving the flow of information to the parties that need it most, while reducing the TCO burden.
According to Deloitte's 2014 Retail Industry Outlook report, the retail customer is better informed, more interactive, and more selective than ever before. Deloitte's 2013 holiday shopping survey bears this out as nearly 60% of respondents felt that they were better connected to coupons, competitive pricing, and store deals than store associates themselves. As a result, the most successful retailers are seeking new ways to deliver high-touch, personalized experiences to their customers through an omni-channel experience. Streaming analytics empowers retailers to quickly act on insights gleaned from streaming data and information, while it still matters. It brings together stream processing, real-time analytics, interactive dashboards, and business process management capabilities into one unified solution. Download this white paper to discover how retail industry leaders are improving their customers' experience and generating incremental revenue through: Real-time, 1-to-1 marketing End-to-end supply chain visibility Real-time fraud detection & prevention
Many CIOs are being pressured to demonstrate the value of IT. Senior executives often question the investment in IT because they don't understand ITIL® or the value delivered by IT service management. Read this white paper to learn how creating a great service catalog can help alleviate these pressures, best practices for making your services easy to request while clearly communicating what the customer receives for each service, and avoid burdening customers with the details of service delivery, but make them easily accessible to IT.
Tuesday, August 26th 2014 11:30AM EDT / 16:30 BST Winning and keeping customers by delivering consistently great service experiences is the key competitive battleground in today's marketplace. And CX success doesn't come by chance. So what are the primary factors that will help you turn customer service into a competitive advantage for your business? Interactive Intelligence VP, solutions marketing, Tim Passios will be joined by guest Forrester Research Inc. VP, principal analyst serving customer experience professionals, Megan Burns in this webcast as they discuss practical CX tools and service methods. Burns will highlight examples from her research of tools such as ethnographic research and CX ROI models. Passios will share insights gained from his work with customers on the use of tools like social media and realtime speech analytics. Passios and Burns will be joined by representatives from the two top-rated online retailers, Moshe Leeds Sales Operations Manager from B&H Photo and Jordan Greenstone Senior Manager Sales Strategy from Crutchfield Electronics, who will share their secrets of how they helped their companies rise to become CX market leaders.
In a world where consumers are using technology to strengthen their purchasing power, forward-thinking merchants must develop deeper insights into customer preferences and needs as well as the market as a whole in order to regain their competitive advantage.
It's not unusual for a company to use a variety of formal and informal file-sharing methods. Many methods are fraught with significant operational, financial, and legal risks in addition to other potentially negative business consequences. Strategic managed file transfer (MFT) software and services help connect the business "dots" between the various ad hoc and more systematic ways that files are moved. Read this white paper to learn how the right MFT solution, can bring order, structure, and, importantly, visibility to complex, large data and file transfer environments. "Data on the Move = Business on the Move" is the property of GlobalSCAPE