CRM Vendors

Customer-relationship-management software vendors provide the tools companies need to manage their customer information and make better use of it to retain and add business from existing customers. CRM software helps businesses track customer data, order history, customer-service calls, payment history and the like. Salesforce.com is one of the best-known proprietary software providers. SugarCRM provides a "commercial open source" CRM alternative for those looking for flexibility and to save money.


Articles

CIOs Lack Control Over Obsolete Apps?

One in four applications could be retired, according to an estimate by Capgemini, but it's not always easy for CIOs to retire an out-of-date legacy app. More >

Microsoft Extends Ethical, Environmental Policies to Supply Chain

The Redmond, Wash., software giant tightens its supply chain policies to avoid conflict minerals and promote sustainability across the board. More >

CIOs Must Bleed Open Source

Many executives say open source gives their organization a competitive advantage, which is one of the reasons why CIOs need to better support open source initiatives. More >

More Articles >

Interviews

XOEye Technologies Taking Wearables Beyond the Device

Wearable devices and applications developed specifically for the enterprise have potential for profound changes in the workplace and work itself.

More >

Pentaho’s Adaptive Big Data Layer Takes Broad View

Creates a native integration to multiple data sources.

More >

SnapLogic’s New Solution Targets Enterprise Integration via the Cloud

SnapLogic is targeting the line of business folks who are investing in and want to integrate SaaS applications.

More >

More Interviews >

Resource centers

Business Intelligence

Business performance information for strategic and operational decision-making

SOA

SOA uses interoperable services grouped around business processes to ease data integration

Data Warehousing

Data warehousing helps companies make sense of their operational data

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