Help Desk

Internal staffs tasked with supporting PCs and other mission-critical devices are often stretched to their limits, especially with the proliferation of new tools such as smartphones and PDAs. Outsourcing can not only help ease their burden, it can also free up resources that can then be applied to more strategic initiatives. Companies must take special care with vendor selection. As with call centers that serve external clients, employing the wrong provider can result in dissatisfied customers.


The Brave New World of Augmented Reality

In its simplest form, augmented reality (AR) overlays information onto a static image, such as a time stamp on a photograph. The basic idea has been a part of the marketing, telecommunications and More >

RFID Gains Leverage in the Data Center

The Sarbanes-Oxley compliance requirements for financial institutions have that industry leading the charge toward the use of RFID technology to track data center assets.   Sarbanes-Oxley More >

Despite Criticism, ERP Vendors Satisfying Their Customers

ERP suppliers in general are taking a lot of criticism in the economic downturn for under-delivering functionality, overcharging for subscription maintenance, and moving too slowly to More >

More Articles >


Not All Mobile Work Forces Use Emerging Management Tools

Carl Weinschenk spoke to Bill Lucchini, the COO of OnForce.   The growth of mobile has drastically changed the management of highly dispersed work forces. In fact, there are two categories to More >

DCIM: Bridging Facility and Data Infrastructure

Arthur Cole spoke with Henrik Leerberg, product line director for data center software, and Anthony DeSpirito, vice president of global alliances, Schneider Electric.   Data Center More >

Application Delivery Over the Cloud

Arthur Cole spoke with Avi Chesla, CTO, Radware.   The ongoing investment in virtual and cloud technology will only deliver half of its potential return if to merely increase operational More >

More Interviews >

Resource centers

Business Intelligence

Business performance information for strategic and operational decision-making


SOA uses interoperable services grouped around business processes to ease data integration

Data Warehousing

Data warehousing helps companies make sense of their operational data

Editor's Choice

Debunking Five Common Email Myths

Security Staffing

Everyone wants to work smarter and get out of the office faster; check out when the best time of day is to send an email, whether to use "cc," or what subject line length will get you the fastest reply.

 More >

Curious About Data Virtualization? Tool Lets You Tinker for Free

The Argument in Favor of Relying on the Public Cloud for Disaster Recovery

The Insider Risk of Temporary Employees

The Domestic Drone Industry’s Rough Launch


Articles  |  Interviews  |  Guest Opinions  | Slideshows

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