Gamification is an upside-down, inside-out concept for many business and IT leaders, but it is quickly becoming a mainstream activity in the enterprise. More >
NEWS ANALYSIS: IT vendors are rushing to swear fealty to software-defined networking while enterprises are seriously considering moving data center resources to the cloud. More >
Cloud computing presents enormous opportunities for the enterprise, but it's critical to proactively prepare for cloud outages as well as outright provider failures. More >
Ann All spoke with Carlos Navarro, chief markeing officer for Elavon, a US Bancorp subsidiary that offers payments services to 1 million customers worldwide. Elavon uses speech analytics technology More >
Ann All spoke with Richard Snow, global VP and research director, Customer and Contact Center, for Ventana Research. Snow wrote a report on contact center analytics. It will become part of a larger More >
Ann All spoke with Chris Kalnik, chief knowledge officer of TPI, a provider of sourcing advisory solutions. Since 2000, TPI has advised on more than 25 percent of total contract value awarded in the More >
The top 10 technology trends that government IT organizations should factor into their strategic planning processes.More >
Should you allow - or prohibit - your employees from using their own smartphones, tablets or computers to conduct company ...