Social and mobile CRM are among trends that will continue to gain momentum in 2014, predict industry experts. More >
A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the Saleforce platform. More >
Microsoft's update of Dynamics CRM is designed to help companies better serve empowered consumers. It is also refreshing Dynamics ERP with improved supply chain capabilities. More >
Integration as a role-based function.More >
Jill Dyché, vice president of Thought Leadership at SAS, explains to IT Business Edge’s Loraine Lawson how Big Data can help marketing and customer relations reap more value from their CRM tools.More >
While adoption levels of social technologies are growing, many organizations are still struggling to come up with appropriate uses for them. A recent AIIM report titled "Social Business Systems - More >
You need it. They claim to have it. What questions should you be asking as you hunt for the "just right" vendor to help you defend against the most sophisticated and determined adversaries?More >
Proving lower costs, high revenue and better productivity are always the key....