This is a calendar of special topics that will be covered on IT Business Edge in 2015. Our coverage will not be limited to these topics. More >
G.fast gives further life to the massive amount of legacy copper cabling that dominates the last mile of telephone networks. More >
It is entirely possible that the emergence of social networking is what ends up saving UC. More >
Ann All spoke with Carlos Navarro, chief markeing officer for Elavon, a US Bancorp subsidiary that offers payments services to 1 million customers worldwide. Elavon uses speech analytics technology More >
Ann All spoke with Richard Snow, global VP and research director, Customer and Contact Center, for Ventana Research. Snow wrote a report on contact center analytics. It will become part of a larger More >
Ann All spoke with Chris Kalnik, chief knowledge officer of TPI, a provider of sourcing advisory solutions. Since 2000, TPI has advised on more than 25 percent of total contract value awarded in the More >
Building business capability allows your organization to move beyond heroic effort and isolated success to repeatable performance and continuous improvement.More >
Should you allow - or prohibit - your employees from using their own smartphones, tablets or computers to conduct company ...
This sample job description will help you find the best candidate for your next Telecom Analyst hire....