Broadcom, Mellanox and Arista are other founders of the group that has developed a spec for 25GbE and 50GbE. More >
Cyber-criminals use the quadrennial soccer contest as a phishing lure for unsuspecting victims, while Anonymous supports domestic protesters by defacing Web sites and by launching denial-of-service attacks. More >
Linux Foundation open source Internet of Things collaboration effort now boasts 50 members. More >
Ann All spoke with Carlos Navarro, chief markeing officer for Elavon, a US Bancorp subsidiary that offers payments services to 1 million customers worldwide. Elavon uses speech analytics technology More >
Ann All spoke with Richard Snow, global VP and research director, Customer and Contact Center, for Ventana Research. Snow wrote a report on contact center analytics. It will become part of a larger More >
Ann All spoke with Chris Kalnik, chief knowledge officer of TPI, a provider of sourcing advisory solutions. Since 2000, TPI has advised on more than 25 percent of total contract value awarded in the More >
Here are the top five ways that contact centers can utilize analytics to make better business decisions.More >
Should you allow - or prohibit - your employees from using their own smartphones, tablets or computers to conduct company ...
This sample job description will help you find the best candidate for your next Telecom Analyst hire....