A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well. More >
Consumer expectations create an environment of privacy and awareness, so companies must build privacy practices and controls that link with the way they operate. More >
Here's a list of data points around a new approach to enterprise performance management. More >
Ann All spoke with Carlos Navarro, chief markeing officer for Elavon, a US Bancorp subsidiary that offers payments services to 1 million customers worldwide. Elavon uses speech analytics technology More >
Ann All spoke with Richard Snow, global VP and research director, Customer and Contact Center, for Ventana Research. Snow wrote a report on contact center analytics. It will become part of a larger More >
Ann All spoke with Chris Kalnik, chief knowledge officer of TPI, a provider of sourcing advisory solutions. Since 2000, TPI has advised on more than 25 percent of total contract value awarded in the More >
Benefits realization management and its influence on project success is expected to expand the role of project portfolio management within enterprises.More >
Should you allow - or prohibit - your employees from using their own smartphones, tablets or computers to conduct company ...