Knowledge Management

What knowledge does your company have and how is it used? Is the knowledge efficiently shared and maintained? A knowledge management initiative can be as simple as a FAQ or a few thousand documents. In a support center, for instance, help files can enable customers to help themselves, reducing the workload on staff. Making information easily accessible can lead to improved customer satisfaction and staff morale. If you use a collaborative tool such as a wiki, a busy knowledge base is a good knowledge base.


Articles

Microsoft Is Using Big Data to Tackle Environmental Issues

CEO Satya Nadella said Microsoft is advancing climate research by leveraging big data and minimizing the IT industry's environmental impact. More >

6 Big Business Intelligence Mistakes

Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes. More >

3 Tips for Solving Big Data Skills Shortage

More schools are creating data analytics programs, but many companies can't wait for help with their Big Data projects. Here's how to deal with a Big Data skills shortage. More >

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Interviews

Pentaho’s Adaptive Big Data Layer Takes Broad View

Creates a native integration to multiple data sources.

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In-Memory Solutions Bolster Real-Time Analytics

ScaleOut Software CEO William Bain says that in-memory computing platforms provide the best solution for real-time analytics.

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Jaspersoft Offers 53-Cent Per Hour Cloud BI Server

Jaspersoft recently made available the commercial edition of its BI suite on Amazon’s Marketplace.

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Resource centers

Business Intelligence

Business performance information for strategic and operational decision-making

SOA

SOA uses interoperable services grouped around business processes to ease data integration

Data Warehousing

Data warehousing helps companies make sense of their operational data

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