Business process management forces discipline and alignment on business and IT. Though it initially dealt with automating mechanical processes, it has come to include human processes. With the latest available data, managers can monitor the business and make decisions in real time. Bringing together various types of information - on customers, business rules, policies, services, competitors - it lessens the risk that anything is lost in translation between business-speak and IT-speak and puts focus on the core business.
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Articles & Interviews
A Smarter Way to Work: Automating Decisions Through Business Process and Rules Management
Follow the subject of Business Process Management (BPM) for a while and you will be told repeatedly that BPM delivers considerable competitive advantage, especially in terms of cost, agility and efficiency. This is true, but it does so to a far greater degree today than ever before.... More >
ITIL and the Big Bang Theory
How to take daily chaos and create sound process The Big Bang theory is oftentimes met with both scrutiny and open curiosity. A theory by its own definition has yet to be proven, however, the defined principles of the theory are concrete. On the other hand, the ITIL Framework has been tested... More >
Time for Integrated Business Reporting
Ventana Research has identified as a priority for 2009 the need for finance organizations to adopt integrated business planning (IBP). As a corollary, they need to adopt as well integrated business reporting. The two are complementary and mutually reinforcing. In fact, though, we think companies... More >
The 11 Secrets of Business Rules Success
This white paper details the 11 secrets to business rule success, and explores how to balance speed and quality when building a rules-based approach to decision management.
The Importance of a Print Management Strategy
In this white paper, Jim Salzer of DocuAudit Intl. shows how print management allows you to control documentation expenses by outsourcing the management of your current print environment.
SpringCM Releases Latest Version of its SaaS ECM Platform
SpringCM has released the latest version of its SaaS enterprise content-management platform. SpringCM 5.4's upgrades aim at making the new release easier for users to share applications and distribute specific application features, says CTO Edge . Updates include enhanced automation of key records management;... More >
NY City Homeless Services Cuts Paperwork With Mobile Field Devices
New York City's Department of Homeless Services (DHS) has teamed with Global Bay Technologies and IBM to equip its field inspectors with mobile devices that have eliminated paperwork and streamlined its shelter processes, says Gov Tech . Field inspectors used to fill out paperwork in the field, then input the... More >
Common Mistakes in Outsourcing RFPs
Dennis Winkler, managing consultant for Alsbridge Inc., in a post on Outsourcing Leadership , addresses some of the most common mistakes companies make as they write requests for proposals . (Free registration required on the site.) Some of them seem obvious, such as inadequately evaluating the outsourcing providers... More >
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Responding to Change
The technology tips and tools to enhance your ability to respond to business change with ease and success.
Service Level Management Process Kit
Service Level Management is a key component of the ITIL Framework. Use this kit to assess your readiness and apply best practices to your organizaion.
Social Media Policies Toolkit
Define the rules at your company for the proper use of social media platforms such as Blogs, Twitter, Facebook and Youtube. Ensure your users are spending their time productively and company resources are being used for the business.