One of the most critical challenges many organizations face is the question of outsourced versus in-house resources and which related service vendors can provide the best functionality and value. Best-of-breed expertise in specialized business process and IT disciplines is often cited as a strategic driver for outsourcing. However, cost containment continues to win out as the key motive for outsourcing when executives are surveyed on the hot-button issue.
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Trimming Help Desk 'Fat' One Way to Cut Company Costs
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Security Updates, Compliance Key as 2010 Approaches
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Knowledge Network Documents for July 13 - 17, 2009
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The Hackett Group's IT Metric of the Month - July 2009
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Job Description Templates Help Companies Find Best Fit
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Glossary of Job Descriptions for IT
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RFPs Challenging for SMBs, Author Says
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Survey: Businesses Are Embracing Social Media at a High Level
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Twitter Relationships Mean Good Business
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Twitter for Dummies Excerpt
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IT Planning Docs You May Have Missed
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Job Description: CRM Manager
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Articles & Interviews
Art of Answering RFPs: Focus on Ones You Can Win
Ann All spoke with Tom Searcy, founder of Hunt Big Sales , a sales consultancy and thought leadership organization. He is co-author with Barbara Weaver Smith of "Whale Hunting: How to Land Big Deals and Transform Your Company" (Wiley) and author of “Landing Big Sales with an RFP." His new book... More >
Deloitte: Companies Learning How to Listen, But Still Lack Holistic Social Strategies
Ann All spoke with Ed Moran, director of product innovation at Deloitte and one of the authors of the second annual " Tribalization of Business " survey, which examines how companies use online communities and social media. All: One of the things I believe you found was that companies... More >
Desire to Reveal Hidden Insights Driving Growth in Text Analytics
Ann All spoke with Seth Grimes, owner of and principal consultant for Alta Plana , a company that provides business analytics strategy consulting and implementation services with a focus on advanced analytics (BI, text mining, data visualization, analytical databases, complex event processing)... More >
Software Forum: Information On Demand Virtual Experience
This interactive virtual forum presents leading IT experts providing the insights you need to turn your information into a strategic driver for innovation, business optimization and competitive differentiation.
Lowering Your IT Costs with Oracle Database 11g Release 2
This white paper identifies the key capabilities a database management solution needs to successfully deliver more information with higher quality of service, make more efficient use of IT budgets, and reduce the risk of change in data centers.
T-Mobile Identifies Outage Culprit
T-Mobile USA blamed a software error for a network outage that affected voice and data services for about 5 percent of its customers on Tuesday. Regarding the outage, T-Mobile released the following statement: After investigating the cause, we have determined that a backend system software error had generated abnormal... More >
T-Mobile Outage Corrected
A large number of T-Mobile users experienced problems with their data and voice services Tuesday evening. The carrier says it has fully restored text messaging services for the nearly 2 million affected subscribers. T-Mobile is delving into the reason for the outage, PC Magazine reports. Last month, T-Mobile's... More >
Survey Shows Lack of Confidence in Outsourcing Providers' IT Security
A survey commissioned by IT assurance company NCC Group found that 20 percent of IT managers for large enterprises fear that their outsourced IT systems are provided with less IT security than their in-house systems, says Sourcing Mag . The same study showed that only 64 percent of medium-sized business IT managers... More >
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Decision Management
Applications, management tools and industry advice on how to optimize your data for better business decisions.
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Mobile Computing Optimization
Mobile computing solutions, tips, and expert commentary that increases the usability and bottom-line benefits of your mobile computing assets.
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Data Deduplication
Data manipulation strategies that make data stores more manageable and reduce the need for storage capacity and its associated costs.
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Energy Efficiency
Best practices to optimize computing ability while minimizing power costs.
Outsourcing Process Templates
These handy forms will provide structure and guidance to help you shape every critical document you need for any outsourcing initiative.
Practical Guide For IT Outsourcing
This concise manual provides all the information and tools you need to plan, negoatiate and mange any outsourcing process within your company.