One of the most critical challenges many organizations face is the question of outsourced versus in-house resources and which related service vendors can provide the best functionality and value. Best-of-breed expertise in specialized business process and IT disciplines is often cited as a strategic driver for outsourcing. However, cost containment continues to win out as the key motive for outsourcing when executives are surveyed on the hot-button issue.
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Knowledge Network Documents for July 13 - 17, 2009
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The Hackett Group's IT Metric of the Month - July 2009
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Job Description Templates Help Companies Find Best Fit
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Glossary of Job Descriptions for IT
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Study: Twitter Used Ineffectively by Majority of Fortune 100
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RFPs Challenging for SMBs, Author Says
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Articles & Interviews
Art of Answering RFPs: Focus on Ones You Can Win
Ann All spoke with Tom Searcy, founder of Hunt Big Sales , a sales consultancy and thought leadership organization. He is co-author with Barbara Weaver Smith of "Whale Hunting: How to Land Big Deals and Transform Your Company" (Wiley) and author of “Landing Big Sales with an RFP." His new book... More >
Deloitte: Companies Learning How to Listen, but Still Lack Holistic Social Strategies
Ann All spoke with Ed Moran, director of product innovation at Deloitte and one of the authors of the second annual " Tribalization of Business " survey, which examines how companies use online communities and social media. All: One of the things I believe you found was that companies... More >
Desire to Reveal Hidden Insights Driving Growth in Text Analytics
Ann All spoke with Seth Grimes, owner of and principal consultant for Alta Plana , a company that provides business analytics strategy consulting and implementation services with a focus on advanced analytics (BI, text mining, data visualization, analytical databases, complex event processing)... More >
Software Forum: Information On Demand Virtual Experience
This interactive virtual forum presents leading IT experts providing the insights you need to turn your information into a strategic driver for innovation, business optimization and competitive differentiation.
Performance Under Pressure: The State of Enterprise Web Application Quality and Availability
This research study finds that Web application issues are an all-too-common problem and examines these Web-based enterprise application issues from two perspectives: that of an online customer and that of a site manager.
Infosys Buys U.S. BPO Vendor McCamish Systems
India's Infosys Technologies has agreed to pay up to $58 million for Atlanta-based McCamish Systems , a business-process outsourcing operation, reports BusinessWeek . The deal calls for a payment of $38 million up front and the possibility of an additional $20 million if McCamish meets specified targets over the... More >
Infosys Adds Second IT Services Center in Mexico
Indian outsourcer Infosys has opened a second IT services facility in Mexico , locating it at the same site as its first, Monterrey, reports The Economic Times. The two centers focus on clients in the United States, Latin America and Europe with services such as business-process outsourcing and infrastructure... More >
Many Drawbacks to Single-Source RFP
In a piece on CIO.com , consultancy Pace Harmon's Steve Martin advises against submitting a single RFP for multiple outsourcing services. Though going with a big all-in-one vendor has its benefits, such as offering a "single throat to choke," he says true end-to-end service management "rarely happens in practice."... More >
Resource Centers
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- Greening IT with Server Consolidation
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- Virtualization & Business Continuity
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- Enterprise Manager
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- Cost Cutting through Server Consolidation
- Data Loss Protection
- Responding to Change
- Network Optimization
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Greening IT with Server Consolidation
Learn how virtualization reduces the TCO of managing your date, while contributing towards your sustainability efforts.
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Network Optimization
Network management tools and tips to increase network speed and efficiency, regardless of office location.
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Security Information and Event Management
Best practices, strategies and technologies to help you use security information and event log management efficiently and effectively in order to get business value in terms of increased security, reduced risk, regulatory compliance and increased business agility.
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Cost Cutting through Server Consolidation
Products, management tools, and industry insights that enhance the value of virtualization for your business.
Outsourcing Process Templates
These handy forms will provide structure and guidance to help you shape every critical document you need for any outsourcing initiative.
Practical Guide For IT Outsourcing
This concise manual provides all the information and tools you need to plan, negoatiate and mange any outsourcing process within your company.