The Information Technology Infrastructure Library (ITIL) is a framework of best practices that facilitate delivery of top-notch IT services. ITIL provides management procedural guidance across the breadth of IT infrastructure, development and operations. ITIL is one of the best-known IT best-practice frameworks and often is linked with IT governance through Control Objectives for Information and related Technology (COBIT). ITIL Service Management is embodied in the ISO 20000 standard.
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Job Description: Configuration Manager
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Definitions: ITIL
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Definitions: ITSM
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Making ITIL Work
Answers: 2 Latest Response: 03/18/2009 -
ITIL Easy Explanation Fact Sheet
More From The Web
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Articles & Interviews
Taking an Incremental Approach to ITIL Adoption
Ann All spoke with Patrick Bolger, chief marketing officer of Hornbill , a provider of service management software. Hornbill collaborated with Ken Turbitt of the Service Management Consultancy Group Ltd to prepare a survey on ITIL adoption. Also contributing to the survey were the IT Service... More >
ITIL and the Big Bang Theory
How to take daily chaos and create sound process The Big Bang theory is oftentimes met with both scrutiny and open curiosity. A theory by its own definition has yet to be proven, however, the defined principles of the theory are concrete. On the other hand, the ITIL Framework has been tested... More >
Communications in a Difficult Economy: Streamline
As in every downturn, who succeeds and who fails is likely to be determined not by what costs are cut, but how they are cut and above all which ones are not cut.” The Economist magazine 22 November 2008 Recession is upon us. Business and technology leaders are hurriedly looking for places... More >
New Data Protection Strategies
This white paper discusses how continuous data protection (CDP) can cost-effectively improve data security with minimal impact to business.
Maintaining Momentum on ITIL
This piece on SearchCIO.com addresses keeping momentum going with ITIL beyond incident management, problem management and change management. Oftentimes companies lose steam once problems and change are handled better. But focus has to stay on continuous improvement, the article says. Among the suggested tactics: ... More >
New Data Center Blueprint from Novell Incorporates ITIL
Novell today unveiled an end-to-end automated system management "blueprint" marrying guidance for heterogeneous infrastructures and Information Technology Infrastructure Library (ITIL) methods. The Desktop-to-Data-Center Management Blueprint is centered, of course, on Novell ZENworks, but company spokespersons say... More >
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ITIL V3 Foundation - Complete Certification Kit
Enhance your IT career by getting your ITIL Foundation Certificate. It's fast and easy with this complete resource. The 186-page eBook and companion online training course is guaranteed to help you pass the ITIL exam.
The ITIL® Starter Kit
Download a complete collection of fact sheets, reading material, illustrated models and worksheets that will help you and your organization quickly understand and implement ITIL disciplines.