One of the most critical challenges many organizations face is the question of outsourced versus in-house resources and which related service vendors can provide the best functionality and value. Best-of-breed expertise in specialized business process and IT disciplines is often cited as a strategic driver for outsourcing. However, cost containment continues to win out as the key motive for outsourcing when executives are surveyed on the hot-button issue.
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Articles & Interviews
Putting Profitability into Customer Experience Management
Ann All spoke with Lior Arussy, founder of the Strativity Group , which provides proprietary research tools, strategic analysis, business planning and customer experience innovation design ro help its clients operationalize profitable customer experience strategies. Arussy co-authored... More >
Be Bold with Smart New IT Investments: 5 Valuable IT Investment Steps for Difficult Economic Times, Part 1
Executive Summary In response to the down cycle in which the global economy finds itself, businesses are doing everything they can to reduce expenses, conserve cash, and shore up their stock prices. Historically, one of the first expenses to get reduced in difficult times is IT spend, as we saw... More >
Green and Beyond: The Hard and Soft Benefits of Telecommuting
Similar to the quality movements of the late 20th century, becoming a green enterprise today may provide your business a competitive advantage. Very soon, however, being a green enterprise will become an operational imperative and bring your organization considerable savings. Fortunately,... More >
HP Insight Dynamics – VSE Software
Examine the particular issues associated with virtualization and see how HP Insight Dynamics — VSE software can channel virtualization resources successfully.
Proven Strategies for Archiving Complex Relational Data
This white paper explains how the IBM® Optim™ Data Growth Solution provides proven technology and comprehensive capabilities that make archiving complex relational data practical and desirable.
Apple Responds to iPhone Overheating Issues
Apple has responded to user complaints of overheating and discoloration of the white iPhone 3G S. Apple has assigned blame for the issues on consumer behavior, sunlight and the seasons, reports DailyTech . The company's new smartphone apparently does not have a friend in the sun, as leaving or operating the... More >
Dr Pepper Snapple Outsourcing Deal to Aid North Carolina?
Dr Pepper Snapple Group has signed a five-year contract with India's HCL Technologies for applications support and infrastructure management, reports Economic Times . The deal is expected to include services such as help desk, network management and managed print services, something on which HCL partners with... More >
House Bill Tightens up DoD Procurement
FederalComputerWeek reports that the House passed its version of the 2010 National Defense Authorization Act , requiring the Department of Defense to hire an outside group to examine its use and oversight of services contracts. The House Armed Services Committee believes the DoD “is at risk of being unable to... More >
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Service Oriented Architecture (SOA)
Service-Oriented Architecture is the catalyst that allows today’s companies to respond to business demands faster and more effectively than ever.
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Data Management
Data management tips and techniques that insure ease of access, comprehensive security and absolute privacy for your invaluable company information.
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Web Application Security
Up-to-date products, technology tips, and industry insights for keeping your Web applications and your network safe from security threats.
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Extreme Data Storage
Data management and storage strategies that reduce storage costs, improve data protection and increase data access speeds.
Outsourcing Process Templates
These handy forms will provide structure and guidance to help you shape every critical document you need for any outsourcing initiative.
Practical Guide For IT Outsourcing
This concise manual provides all the information and tools you need to plan, negoatiate and mange any outsourcing process within your company.