The Information Technology Infrastructure Library (ITIL) is a framework of best practices that facilitate delivery of top-notch IT services. ITIL provides management procedural guidance across the breadth of IT infrastructure, development and operations. ITIL is one of the best-known IT best-practice frameworks and often is linked with IT governance through Control Objectives for Information and related Technology (COBIT). ITIL Service Management is embodied in the ISO 20000 standard.
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Job Description: Configuration Manager
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Definitions: ITIL
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Definitions: ITSM
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Making ITIL Work
Answers: 2 Latest Response: 03/18/2009 -
ITIL Easy Explanation Fact Sheet
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Articles & Interviews
IT Supply and Demand: The Gap Just Keeps Growing
Ann All spoke with Honorio J. Padron, Global IT Advisory Practice Leader, and Erik Dorr, Senior IT Research Director, for the Hackett Group , a provider of best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice.... More >
Six Steps to Improved IT/Business Relations
Ann All spoke with Michael Harris, owner and president of David Consulting Group and one of three authors of a new book titled "The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results.” You can read the , which is discussed in this interview, by... More >
Will Tough Economy Drive or Derail ITIL Initiatives?
As a CIO, you likely understand the value of making your IT processes more consistent and repeatable, a primary objective of the IT Infrastructure Library (ITIL) framework. But will you be able to convince your CFO? While process standardization is a worthy goal, it’s not easy to quantify, and... More >
Service-Based Approaches to Improving Data Center Efficiencies
Discover ways to improve cooling efficiencies, lower operating costs, increase capacity, and improve data center reliability.
The Business Value of ALM Transformation
This white paper describes a framework for application lifecycle management that helps you make software development and delivery a managed business process — one that has demonstrated value, based on sound economics.
New Data Center Blueprint from Novell Incorporates ITIL
Novell today unveiled an end-to-end automated system management "blueprint" marrying guidance for heterogeneous infrastructures and Information Technology Infrastructure Library (ITIL) methods. The Desktop-to-Data-Center Management Blueprint is centered, of course, on Novell ZENworks, but company spokespersons say... More >
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Business Intelligence for Business People
Practical and timely business information for better decisions and improved organizational performance.
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Virtual Desktop
The latest products, technology tips and industry advice on how to leverage the benefits of virtualization for business success.
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Data Management
Data management tips and techniques that insure ease of access, comprehensive security and absolute privacy for your invaluable company information.
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Data Warehousing
Comprehensive storage solutions for better data access and retrieval.
ITIL V3 Foundation - Complete Certification Kit
Enhance your IT career by getting your ITIL Foundation Certificate. It's fast and easy with this complete resource. The 186-page eBook and companion online training course is guaranteed to help you pass the ITIL exam.
The ITIL® Starter Kit
Download a complete collection of fact sheets, reading material, illustrated models and worksheets that will help you and your organization quickly understand and implement ITIL disciplines.