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Configuration Management is the Centerpiece of a Well-Run IT Operation
IT organizations across the globe are rapidly adapting to the standards documented in the IT Infrastructure Library® (ITIL®). Through this transition, most have discovered that a well designed and implemented Configuration Management Database (CMDB) is pivotal to virtually every IT process. Therefore, the development of a CMDB is near the top of the list for most IT managers this year.
The CMDB enables you to identify, track and control your IT environment's diverse components to gain accurate and timely information for better decision-making. The combined power of a CMDB and ITIL processes enable your organization to achieve effective, consistent management across all IT services and derive maximum business value from all of your IT investments.
The CMDB Creation and Maintenance Kit, from our partners at Art of Service, provides the education, tools and documentation templates you need to plan, execute and refine your own world-class CMDB implementation. This kit is completely aligned with ITIL v3.0 and your satisfaction is 100% guaranteed. See below for details. |