While automation and the cloud offer clear computing advantages to corporate America, enterprise information technology remains complex and difficult to manage. CIOs and IT managers need a single pane of glass to be able to see how every device in their IT environment is functioning. They want visibility and control throughout any cloud environments their organization is employing, and they must be able to connect agreed upon service-level agreements (SLAs) from key outsourcing partners to actual service delivery. For IT pros struggling to manage this myriad of interrelated products and services, IT Service Management (ITSM) may be the answer. According to Logicalis US, an international IT solutions and managed services provider, ITSM is the mortar that holds together the individual components of the new IT delivery model. To help IT managers determine if an ITSM solution is right for them, Logicalis has created a 10-point checklist; answering “yes” to just two of these 10 points, the company says, tells IT pros that ITSM should be in their future.
“Governance of IT processes is what makes automation and cloud computing a science rather than a free-for-all,” says Mike Alley, director of IT Service Management for Logicalis US. “Without the right tools at their disposal, the efficiencies gained through these technological improvements are quickly replaced by chaos, disorder and a complete loss of visibility in the data center. ITSM is the solution that maintains order and keeps the reins of control firmly entrenched in the hands of the IT department. For most enterprise IT pros, ITSM isn’t an option or a luxury, it’s an absolute necessity.”
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