The conference call is a common business practice across the globe. But can conferencing usage help us learn about cultural trends? InterCall, a leading international conferencing and collaboration provider, tracked more than 20 billion conferencing minutes across 197 countries in 2013 to unveil some interesting international work habits.
Unfortunately, the cost of maintaining a tech support staff is expensive, and each call comes at the expense of profitability. It's time to re-invent your tech support business unit. ... More >>
Is there a real risk involved with relying on consumer-grade file-sharing and sync solutions in the enterprise, or are CIOs overreacting? ... More >>
Cloud and other advanced technologies are providing organizations with better insight and new options for such things as work-from-home programs. ... More >>