Twelve Challenges Facing IT Professionals in 2014

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Customers, suppliers, and others are currently talking about every organization on some form of social media. That may be Twitter, Facebook, Foursquare, LinkedIn, YouTube, or more. IT and marketing at a minimum needs to monitor and participate in those conversations. Semantic analysis tools can help companies mine that social dialog to shape new product and upgrades, improve customer service, and improve sales and marketing initiatives.

To address this issue:

At minimum, establish a social presence and determine what is being shared. The biggest challenge here is the struggle with shifting from providing a platform to sell products and services to delivering strong customer solutions.

According to Paul Simoneau, a senior instructor and course director with Global Knowledge, the coming year will have 12 main challenges for IT management and staff. Since each organization is unique in how it functions and where it places its priorities, these are offered in no particular order. The issues include new technology, cloud, Big Data, virtualization, BYOD and BYOA, shadow IT, boomers, energy efficiency, user systems, interoperability, creating value, and social networks. After a brief comment on each area, more suggestions for dealing with that situation follow.


Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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